Privacy Policy
Last Updated: September 2, 2026
Peninsula Care Shuttle Transport Services LLC (“PCSTS,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, and protect information you provide when using our website or requesting transportation services.
Information We Collect
For the safety of our passengers and drivers, this vehicle is equipped with audio and video recording.
When you contact PCSTS or submit a Request a Ride form, we may collect information such as your name, email address, phone number, pick-up and drop-off addresses, requested transportation date and time, transportation type, mobility equipment information, number of passengers, companion or caregiver information, and other trip details you choose to provide.
How We Use Your Information
We use the information you provide to review and respond to transportation requests, confirm trip details and availability, communicate with you about requested services, coordinate transportation, provide customer service, and operate and improve our services.
How We Share Information
PCSTS does not sell or rent your personal information. We may share information when reasonably necessary to provide or coordinate your requested transportation services, with service providers that help us operate our business or website, or when required by law.
Data Security
We take reasonable administrative, technical, and physical measures to protect the personal information we receive. However, no website, electronic transmission, or method of data storage can be guaranteed to be completely secure.
Website Forms and Sensitive Information
Please do not submit Social Security numbers, insurance identification numbers, Medicare or Medicaid identification numbers, medical records, diagnoses, payment card information, or other sensitive medical or financial information through our website forms. If additional information is needed to coordinate your transportation, a PCSTS representative will contact you directly.
Cookies and Website Analytics
Our website may use cookies and similar technologies to support website functionality, understand how visitors use the site, and improve the website experience. These technologies may be provided by our website platform and other service providers we use.
Third-Party Links
Our website may contain links to third-party websites or services. PCSTS is not responsible for the privacy practices, security, or content of websites or services operated by third parties. We encourage you to review their privacy policies before providing personal information.
Data Retention
We retain personal information for as long as reasonably necessary to provide our services, maintain appropriate business and transportation records, comply with legal or regulatory requirements, resolve disputes, and protect our legitimate business interests.
Your Privacy Choices
You may contact PCSTS to request that we update or correct personal information you have provided to us. You may also contact us with questions about how your personal information is handled. Certain information may need to be retained when required for legal, regulatory, accounting, or legitimate business purposes.
Children’s Privacy
Our website and transportation request forms are not directed to children for independent use. When transportation is requested for a minor, information should be submitted by a parent, legal guardian, or other authorized adult.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. When changes are made, we will update the “Last Updated” date at the top of this page.
Contact Us
If you have questions about this Privacy Policy or how PCSTS handles your information, please contact us at:Peninsula Care Shuttle Transport Services LLC
Email:pcsts@peninsulacareshuttleva.com
Ride Scheduling: 757-633-5375